In collaboration with the organisation Diogenis, we redesigned the distribution process of the street magazine “Schedia.” The goal was to visualise and improve the steps involved in the distribution process.

We initiated by empathising with the organisation that publishes the magazine, then we examined the distribution process as carried out by the sellers and we looked into the purchasing process. We delivered both participatory methods (e.g., questionnaires) and non-participatory methods (e.g., secondary research) to achieve a comprehensive understanding. We also conducted a series of interviews and distributed questionnaires, while also reviewing data from previous research on Shedia. Specifically:

• We mapped and visualized the steps of the street magazine.
• We tracked the needs of the involved parties (sellers, readers and Diogenis NGO).
• We compiled a final report with recommendations that can be used for the organization’s internal operations as well as serve as a best practice example, helping other organizations improve their services.

Diogenis NGO strives, through its initiatives, to activate, empower, educate, and ideally create employment prospects for our humans experiencing poverty and social exclusion.