Street Paper Shedia | An initiative with a vision for society

An original human-centered research based on the methodology of service design with a focus on supporting socially excluded citizens.

What was this?

In collaboration with NGO Diogenis, we examined the operation of the magazine “Shedia”. The aim was to simply and effectively illustrate the initiative’s steps in order to understand the capabilities and needs of the direct stakeholders (sellers and readers). The foundations were laid to improve the effectiveness of the action in relation to the sellers’ and readers’ needs, and to increase the social impact using Service Design methodology.


1 Organisation


130+ annual beneficiaries


3 months of systemic analysis


We conducted an original human-centered research using participatory (questionnaires) and non-participatory methods (secondary research), in order to comprehensively understand the subject matter. The research focused on the stakeholders’ processes and relationships, as the goal was to create a guide to improve the action both on the part of the sellers and that of the readers as well as Shedia’s team itself.

In terms of methodology, a series of telephone interviews were conducted and questionnaires were distributed to the entire NGO Diogenis team, while data from previous research on Shedia were also examined. All data, analyzes and conclusions drawn by the Youthnest (now among) research team are based on the information gathered by the aforementioned methods.

The digital tool miro was used to enhance transparency and data accessibility.


NGO Diogenis aims through its actions to activate, empower, educate and ideally create employment prospects for people who experience poverty and social exclusion.

To support their work, we at Youthnest (now among):

a) Mapped and visualized the steps of street paper Shedia
b) Tracked the needs of the parties involved (sellers, readers and NGO Diogenis)
c) Have prepared a final Report that highlights and promotes the work of NGO Diogenis and can be used in the internal operation of the organization but also as an example of good practice in promoting the project and helping other NGOs to improve their services.

The deliverables of the research disclose the methodology of Service Design to actors with social impact. This will contribute to the immediate, better and more effective implementation of actions by the stakeholders. In other words, a better quality of life for everyone.

You can read the interactive report on miro.