CASE STUDY
Design Sprint in digital volunteering
A ''sprint'' workshop, in which alongside ethelon and 60 participants, we optimised the volunteers experience when they offer their services digitally, due to COVID-19
What was this?
The new digital conditions have affected all areas of our lives, even how we volunteer. The "Design Spring in Digital Volunteering" workshop sought solutions that make it easier for volunteer organisations to better manage digital volunteering. Based on the example of Ethelon, which promotes volunteering in Greece, we participated in the Ethelon Days event to redesign digital volunteering in Greece!
60+ participants
10+ cities
2 hours
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Methodology
Focusing on the Design Thinking methodology, a holistic approach to problems in order to find sustainable, workable solutions, we designed a workshop on 3 axes: 1) Participants examined the profile (persona) of 2 Ethelon volunteers (corporate and volunteer citizens). 2) We studied the steps (user journey) that the 2 volunteers follow when offering volunteering through Ethelon (From the first update to their final evaluation after the offer). 3) We identified potential problems during volunteering and proposed specific solutions (ideation) that can be applied directly in the digital world.
