CASE STUDY
Civil Protection | The case of the Municipality of Kaisariani
An original research based on the methodology of service design with a focus on civil protection in case of emergency.
What was this?
In collaboration with the Municipality of Kaisariani, we studied the operation of Civil Protection at the Local Governance level. The aim was to present the elements of internal operation among the locally involved actors (such as the Civil Protection Office, the Environmental and Economic Departments of the Municipality, the Volunteers etc.) in a clear and effective way, in order to simplify and improve the Municipality’s response in emergency situations and natural disasters.
Given the study period (spring), the research focused on emergency situations in case of wildfires. However, some of the results are adaptable to other types of emergencies, while others can be applied as such, regardless of the crisis situation.
1 Municipality
30.000+ indirect beneficiaries
3 months of systemic analysis
Methodology
We conducted a human-centered research using participatory (interview) and non-participatory methods (preparatory study), in order to gain a better insight on the examining topic. The research focused on the stakeholders’ actions and relationships, as the goal was to create a guide for improving the local Civil Protection services and for the more efficient distribution of tasks, resources, staff and time. Regarding the methodology, we conducted a series of telephone and live interviews with the Municipality’s Deputy Mayor of Civil Protection in Kaisariani. All data, analyses and conclusions drawn by the Youthnest (now among) research team are based on the information gathered by the aforementioned methods. The digital tool miro was used to enhance transparency and data accessibility.
